If the student has a complaint, the following procedures apply:
1All concerns should be brought to the teacher’s attention in the first instance.
2If the teacher cannot resolve the issue the concern should be taken to the Senior Teacher / Director of Studies via a student representative or privately.
3If the issue still cannot be resolved then the concern will be submitted in writing to the Principal/Campus Manager, within 14 days of the occurrence.
4If the Principal/Campus Manager cannot resolve the concern will be brought to the relevant Advisory Board member/s. who will contact you by letter with their response.
5If the student is still not satisfied with the outcome then the concern may be submitted to the relevant external authority (i.e. Commerce Commission, ITO, NZQA or International Education Appeals Authority or other body).
6NZQA can be contacted directly at PO BOX 160 Wellington 6140 or by telephone: 0800 697 296 (free phone in NZ)
7IEAA can be contacted by writing to
Tribunals unit, International Education Appeal Authority
Private Bag 3200, Panama St,
Level 1, 86 Customhouse Quay, Wellington 6011
Tel: +64 4 462 6660
Fax: + 64 4 462 6686
If the student is not confident that their English is good enough, the student can always bring a friend who has better English. Our full time staffs could arrange communication support.