Grievance Procedure

If the student has a complaint, the following procedures apply:

 

1 All concerns should be brought to the teacher’s attention in the first instance.

 

2 If the teacher cannot resolve the issue the concern should be taken to the Senior Teacher / Director of Studies via a student representative or privately.

 

3 If the issue still cannot be resolved then the concern will be submitted in writing to the Principal/Campus Manager, within 14 days of the occurrence.

 

4 If the Principal/Campus Manager cannot resolve the concern will be brought to the relevant Advisory Board member/s. who will contact you by letter with their response.

 

5 If the student is still not satisfied with the outcome then the concern may be submitted to the relevant external authority (i.e. Commerce Commission, ITO, NZQA or International Education Appeals Authority or other body).

 

6 NZQA can be contacted directly at PO BOX 160 Wellington  6140 or by telephone: 0800 697 296 (free phone in NZ)

 

7 IEAA can be contacted by writing to

 

Tribunals unit, International Education Appeal Authority

Private Bag 3200, Panama St,

Wellington 6146

Level 1, 86 Customhouse Quay, Wellington 6011

 

Tel: +64 4 462 6660

Fax: + 64 4 462 6686

 

If the student is not confident that their English is good enough, the student can always bring a friend who has better English. Our full time staffs could arrange communication support.