New Zealand Diploma in Information Technology Technical Support – Level 5

        Equipping students with broad and necessary insights on IT

COURSE DESCRIPTION

The aim of this Level 5 programme is to embed a broad understanding of core concepts in Information Technology (technical support).

This diploma will form a solid foundation on information technology while imparting the skills and knowledge that are necessary for entry level roles in the IT environment or to pursue a Level 6 study in Systems Administration - Cloud and Virtualisation, Information Systems - Business Analysis or Information Systems - User Experience.

The New Zealand Diploma in Information Technology Technical Support constitutes an NZQA approved 120 credit Level 5 qualification. This qualification consists of nine papers in all. You need to pass in all papers to complete the qualification. The 44-week study of New Zealand Diploma in Information Technology Technical Support provides a broad and generalist understanding, knowledge and skills in computer administration, networking, software development, interaction design, database administration, information systems, IT service management, and technical and functional support, equipping learners with the soft skills and technical skills to meet the range of IT roles. The aim of this programme is to equip learners with a broad understanding of the core concepts in Information Technology (technical support). This programme will equip the learners with skills to attain entry level roles in an IT environment or pursue further study in Information Systems/Technology. Learners will be equipped with the soft skills and technical knowledge to meet the needs of a range of IT roles. Graduates will also be able to work independently in familiar situations and also as part of a team

Learners will be equipped with soft skills and basic technical knowledge that meet the demands of IT employers.

Skills acquired:

  • Demonstrate understanding of IT project life cycle and other project management principals
  • Apply core business process modelling skills
  • Appreciate the relevance of user experience and interactive design
  • Appreciate the relevance of user experience and interactive design
  • Produce generic and specific technical documentation for a variety of media
  • Develop, test and deploy a simple software application
  • Provide IT helpdesk support (technical) to end users for both hardware and software issues
  • Install and configure computer’s system and application software on desktop and network
  • Install and configure computer’s system and application software on desktop and network
  • Identify the various stages and components of a software development life cycle
  • Demonstrate knowledge of professional, ethical and legal practices in the context of Information Systems
  • Apply communication, personal, interpersonal skills and operate within applicable professional standards and practice
  • Apply the principles of Treaty of Waitangi in an IT support environment

Education Outcome:

Businesses, organisations and communities will benefit by having qualified Information Technology professionals who can contribute to Informational Technology settings of companies by being the single point of contact to get help in troubleshooting, help desk related functions, and solve IT problems.

Assessment Methods:

  1. The assessment methods for this programme include written examinations, presentations associated with current technologies, assignments, presentations, group work to evaluate the practical and realistic aspects of the programme
  2. Assessments have been designed to ensure that learners can apply skills in real or realistic work-based scenarios and settings
  3. The assessments will be based on a range of standard and nonstandard processes relevant to the IT sector to ensure that learners use critical thinking and problem-solving methods
  4. Formative assessments will be ongoing and integrated throughout the programme
  5. Assessments are based on a performance-based grading system; however, the minimum standard goal will be the achievement of all the graduate outcomes listed in the course profile

Work Place Component:

This programme is application based, and the content relates to practical experience. However, there are no field-based or work-based components included within the programme.

All practical work will be undertaken using a simulated approach with real or realistic organisations.

Delivery Methods:

This programme will be delivered using an integrated mix of directed classroom lectures and practical laboratory activities with the focus on building a foundation for robust theoretical concepts with practical application of skills.

The delivery will include simulated real life scenarios to equip learners with the experiential learning and engage in the field of IT; group work and team exercises will also help students to work in the team and develop interpersonal skills.

There will be sessions from guest speakers within the industry to enable and offer students with industry’s best practices and reflect on user experiences as a critical component.

Course Duration:

It is expected that a student will progress through the programme within one typical academic year of 44 weeks to complete the New Zealand Diploma in Information Technology Technical Support - Level 5 (120 Credits).

The maximum duration permitted to complete the programme is four years unless an exemption is applied and granted.

Intakes:

February, April, July, November

Class Details:

  • Total class time is expected to be minimum of 20 hours per week
  • The classes will be held between 08:30 am and finish not later than 5:30 pm from Monday to Friday.
  • The classes may be held between 09:00 am and finish not later than 3:00 pm on Saturdays.
  • AGI reserves the right, due to insufficient student enrolments, staffing resource or any other matter, to cancel, reschedule, postpone classes or vary this schedule.
  • DIS 501 – Business Communication and Ethics Credit 15

    Module Aim: The aim of this module is to enable learners to understand and apply various aspects of communication including personal and interpersonal skills. The learner will be able to understand the issues of ethics, compliance, responsibility and demonstrate grasp of all material facts including the stakeholders involved and their interests. The learner will demonstrate an understanding of the applicable standards, procedures, relevant laws and regulations in the context of and Treaty of Waitangi and wider New Zealand.


    DTS 501 – Fundamentals of Computer Hardware and Software Credit 15

    Module Aim: The aim of this module is to enable learners to select, install and configure IT hardware and systems software to meet organisational requirements.


    DTS 502–Fundamentals of Computer Networking and Administration Credit 20

    Module Aim: The aim of this module is to enable learners to apply a broad operational knowledge of networking, associated services and technologies to meet typical organisational requirements.


    DTS 503 – System Administration Credit 15

    Module Aim: The aim of this module is to enable learners to configure and administer systems and applications to meet typical organisational IT support requirements.


    DTS 504 – Introduction to Computer Databases Credit 8

    Module Aim: The aim of this module is to enable learners to apply a broad operational knowledge of database administration to meet typical organisational data storage and retrieval requirements.


    DTS 505 - Systems and Application Support Credit 12

    Module Aim: The aim of this module is to enable learners to troubleshoot and resolve a range of common system problems using appropriate tools and procedures. Demonstrate an operational knowledge and understanding of IT service management to meet typical organisational customer service requirements.


    DTS 506 – Business Analysis and User Experience Credit 15

    Module Aim: The aim of this module is to enable learners to apply the fundamentals of information systems concepts and practice to support and enhance organisational processes and systems. Learners would also be able to apply the fundamentals of interaction design concepts and practice to enhance interface design.


    DTS 507 – Introduction to Cyber Security Credit 5

    Module Aim: The aim of this module is to enable learners to Identify common issues related to IT security and apply a range of solutions. This module will introduce learners to fundamentals of security and relevant troubleshooting features.


    DIS 508 – Critical Thinking and Programming Credit 15

    Module Aim: The aim of this module is to enable learners to analyze and think critically to resolve computational business problems and resolve them with the help of computer programs. The learners will also gain an understanding to deploy computer programs.

    Course Content

    The courses that are mandatory for this diploma are Business Communication and Ethics, Fundamentals of Computer Hardware and Software, Fundamentals of Computer Networking, Systems Administration, Introduction to Computer Databases, Systems and Application Support, Business Analysis and User Experience, Introduction to Cyber Security, Critical Thinking and Programming.

    Entry Requirements

    • There are no mandatory prerequisites for this qualification. Learners enrolling are recommended to hold one of the following qualifications, or equivalent knowledge, skills and experience. * NCEA Level 2 or 3 * New Zealand Certificate in Computing (Intermediate User) (Level 3) [Ref: 2592] * New Zealand Certificate in Computing (Advanced User) (Level 4) [Ref: 2593] * New Zealand Certificate in Information Technology Essentials (Level 4) [Ref: 2594] * New Zealand Certificate in Information Technology (Level 5) [Ref: 2595]
    • International students must have an appropriate level of English proficiency for the level at which they intend to study. Details of English language entry requirements are contained in the NZQF Programme Approval and Accreditation Rules 2013 (Appendix 2). E.g. IELTS Academic score of 5.5, with no band score lower than 5; or the New Zealand Certificate in English Language (Academic) (Level 4) [Ref: 1883]