New Zealand Diploma in Information Technology Technical Support (Level 5)

This programme will equip the learners with the skills to attain entry-level roles in an IT environment or pursue further study in Information Systems/Technology. Learners will be equipped to set up the computer and other IT equipment and help prevent, identify and fix problems with IT hardware and software.  


About the course

This course is available at AGI's Epsom campus. Please contact our team to understand the timings and days of classes.

Core papers include

DIS 501 Business Communication and Ethics - 15 Credits

DTS 501 Fundamentals of Computer Hardware and Software - Credit 15 

DTS 502 Fundamentals of Computer Networking and Administration - Credit 20 

DTS 503 System Administration - Credit 15

DTS 504 Introduction to Computer Databases - Credit 8 

DTS 505 Systems and Application Support - Credit 12 ​

DTS 506 Business Analysis and User Experience - Credit 15

DTS 507 Introduction to Cyber Security - Credit 5 

DIS 508 Critical Thinking and Programming - Credit 15 

Entry Criteria

  • Successfully attend an interview, if needed by AGI Enrollments team. 

  • When English is an applicant’s second language, they must have achieved IELTS score of 5.5 (average) with no band lower than 5.0 (or equivalent*).

    (Please note it is highly recommended that students contact the Domestic or International marketing coordinator for detailed information)

Qualifications you will gain

New Zealand Diploma in Information Technology Technical Support


For New Zealand Citizens and residents - $ 6,620

**Please note - A Compulsory Student Services Fee (CSSF)      of $500 is included in the total fee. 

For International students - $ 20,156


Please get in contact with our team for detailed information about the fee structure.

Intake Dates

March 2022

Educational Pathways

Graduates can also undertake further studies in the specialised areas such as:

➢ New Zealand Diploma in Networking (Level 6) [Ref: 2600]

➢ New Zealand Diploma in Systems Administration (Level 6) [Ref: 2601]

➢ New Zealand Diploma in Database Administration (Level 6) [Ref: 2602]

➢ New Zealand Diploma in Information Systems with strands in Business Analysis, User Experience, IT Project Management, Information Systems Innovation (Level 6) [Ref: 2603]

➢ New Zealand Diploma in Software Development (Level 6) [Ref: 2604]

Other possible pathways include under-graduate degree qualifications. This qualification may also equip learners to attempt optional industry certifications at the appropriate level and area of specialty

Career Outcomes

Chances of getting a job as an IT helpdesk/support technician are good due to a shortage of workers in NZ. 

Graduates of this programme will have the skills and knowledge to gain employment in roles such as:

➢ Computer Technician

➢ Service desk

➢ Technical Support Officer

➢ Helpdesk Analyst

➢ User Experience designer

➢ User Interface designer

➢ Network Administrator (entry level)

➢ Junior Network Engineer

➢ Applications Support Analyst roles