New Zealand Diploma in Information Technology Technical Support (Level 5)
This programme will equip the learners with the skills to attain entry-level roles in an IT environment or pursue further study in Information Systems/Technology. Learners will be equipped to set up the computer and other IT equipment and help prevent, identify and fix problems with IT hardware and software.
About the course
This course is available at AGI's Epsom campus. Please contact our team to understand the timings and days of classes.
Core papers include
DIS 501 Business Communication and Ethics - 15 Credits
DTS 501 Fundamentals of Computer Hardware and Software - Credit 15
DTS 502 Fundamentals of Computer Networking and Administration - Credit 20
DTS 503 System Administration - Credit 15
DTS 504 Introduction to Computer Databases - Credit 8
DTS 505 Systems and Application Support - Credit 12
DTS 506 Business Analysis and User Experience - Credit 15
DTS 507 Introduction to Cyber Security - Credit 5
DIS 508 Critical Thinking and Programming - Credit 15
Successfully attend an interview, if needed by AGI Enrollments team.
When English is an applicant’s second language, they must have achieved IELTS score of 5.5 (average) with no band lower than 5.0 (or equivalent*).
(Please note it is highly recommended that students contact the Domestic or International marketing coordinator for detailed information)
For New Zealand Citizens and residents - $ 6,620
**Please note - A Compulsory Student Services Fee (CSSF) of $500 is included in the total fee.
For International students - $ 20,156
Please get in contact with our team for detailed information about the fee structure.
Graduates can also undertake further studies in the specialised areas such as:
➢ New Zealand Diploma in Networking (Level 6) [Ref: 2600]
➢ New Zealand Diploma in Systems Administration (Level 6) [Ref: 2601]
➢ New Zealand Diploma in Database Administration (Level 6) [Ref: 2602]
➢ New Zealand Diploma in Information Systems with strands in Business Analysis, User Experience, IT Project Management, Information Systems Innovation (Level 6) [Ref: 2603]
➢ New Zealand Diploma in Software Development (Level 6) [Ref: 2604]
Other possible pathways include under-graduate degree qualifications. This qualification may also equip learners to attempt optional industry certifications at the appropriate level and area of specialty
Chances of getting a job as an IT helpdesk/support technician are good due to a shortage of workers in NZ.
Graduates of this programme will have the skills and knowledge to gain employment in roles such as:
➢ Computer Technician
➢ Service desk
➢ Technical Support Officer
➢ Helpdesk Analyst
➢ User Experience designer
➢ User Interface designer
➢ Network Administrator (entry level)
➢ Junior Network Engineer
➢ Applications Support Analyst roles